FAQs

Got questions? We've got calm answers.

Q: Which diffuser is right for my room?

Ceramic & Rubber Wood (180 ml) covers rooms up to about 30 m², ideal for bedrooms and offices. Minimalist Wood (200 ml) covers up to about 35 m² (375 sq ft), good for living rooms. CalmRide is cordless and waterless for the car, a desk or a nightstand. Waterless Ceramic & Night Light (120 ml) is made for the nursery or bedside, with a warm night light built in.

Clear, simple answers about our oils, diffusers and rituals — so you can choose what feels right for you and your family.

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Products Diffusers How to use Shipping Offers

PRODUCTS & SAFETY

About Our Products

Purity, who our oils are safe for, and what works in which diffuser.

Yes. Each oil is 100% pure and therapeutic grade, steam-distilled or cold-pressed, and bottled to preserve its natural potency. No fillers, no synthetic fragrances, no carrier oils — just the plant.

We create our oils with families in mind, and many are gentle enough to diffuse around children when used as directed: short sessions, a well-ventilated room and the child free to leave. Always check the age guidance on each oil, dilute properly for any skin use, and never apply oils to a baby's face or hands.

Some oils are fine, others are best avoided during pregnancy or while breastfeeding. Each set includes guidance, and the safety notes on every product page list the oils to skip. If in doubt, ask your healthcare provider first.

Diffuse in a ventilated room, keep sessions short and let your pet leave whenever it wants. Cats lack the liver enzyme that clears the phenols and monoterpenes in citrus, tea tree, pine, eucalyptus, peppermint and sandalwood oils, so keep those away from them. Dogs are less sensitive, but tea tree, eucalyptus, cinnamon, clove and oregano still call for care. Never apply essential oils to an animal's fur or skin, and keep bottles out of reach. Our journal has a full guide to diffusing around pets.

Yes. We carry both kinds. The Ceramic & Rubber Wood and Minimalist Wood diffusers are ultrasonic and run on water plus a few drops of oil. The CalmRide is fully waterless and runs neat oil from the bottle, and the Waterless Ceramic Diffuser & Night Light works both ways: neat oil, or 120 ml of water for a softer mist.

Yes, any 100% pure essential oil works. Avoid thick carrier oils, fragrance oils or blends with additives — they can clog the ultrasonic disc and leave a residue.

DIFFUSERS

Diffusers

Room size, noise, run time, cleaning and warranty for all four models.

Ceramic & Rubber Wood (180 ml) covers rooms up to about 30 m², ideal for bedrooms and offices. Minimalist Wood (200 ml) covers up to about 35 m² (375 sq ft), good for living rooms. CalmRide is cordless and waterless for the car, a desk or a nightstand. Waterless Ceramic & Night Light (120 ml) is made for the nursery or bedside, with a warm night light built in.

Yes. Our ultrasonic diffusers were measured at 27.3 dB(A) at 1 meter in an independent SGS test — quieter than a whisper. The CalmRide runs under 35 dB. None of them use a fan or heating element.

The Ceramic & Rubber Wood and Minimalist Wood run about 4–5 hours on continuous mist or 8–10 hours on intermittent mode from one fill. The CalmRide runs up to 60 hours of misting per charge. The Waterless Ceramic & Night Light gives around 40 hours in waterless mode, or 6–8 hours with a 120 ml fill.

Yes, every water-based model shuts off automatically when the tank runs low, so it is safe to leave on overnight. Room-temperature tap water is fine; avoid hot water and do not fill past the max line.

Empty any leftover water after use and wipe the tank with a soft cloth. Once a week, run it for a few minutes with water and a teaspoon of white vinegar, then rinse and dry. Never submerge the base or get water into the air outlet.

Every diffuser comes with a 1-year warranty against manufacturing faults, on top of our 100-day money-back guarantee. If something goes wrong, email support@scentreat.com with your order number and we will sort it out.

HOW TO USE

How to Use

Drops, session length, dilution and storage — the everyday basics.

It depends on the diffuser. For the 180–200 ml water tanks, 8–12 drops gives a medium scent (6–8 for light, 12–15 for strong). The CalmRide and the Night Light in waterless mode draw oil straight from the bottle, so there is nothing to measure. Start low and add more — you can always turn it up.

Around a baby: 15–30 minutes at a time in a ventilated room. For adults: 1–2 hour sessions are plenty, or use intermittent mode for gentle scent through the night. Run it away from walls and electronics so the mist has room to disperse.

- Diffuse: follow the drop guide for your model.
- Topical: always dilute in a carrier oil before it touches skin, and patch-test first.
- Home: add a few drops to laundry, cleaning water or DIY sprays.
Keep oils away from eyes, out of reach of children and pets, and never swallow them.

One drop of essential oil in 5 ml of carrier oil is roughly 1%. Adults: 1–2%, so 2–4 drops per 10 ml of carrier. Children over two: 0.25–0.5%, about 1 drop per 10–20 ml. Avoid topical use on babies under two and on broken skin.

Yes. Each set comes with a simple guide to using the oils safely for moms, babies and the whole family, and every product page has a How to Use section for that oil or diffuser.

A 10 ml bottle holds around 200 drops. At 8–12 drops a session, that is roughly 20 sessions — several weeks to months depending on how often you diffuse.

Keep bottles tightly sealed in a cool, dark place away from sunlight, heat and little hands. Stored well, most oils keep their strength for two years or more; citrus oils are best used within a year.

ORDERS & SHIPPING

Orders & Shipping

Where we ship, how long it takes and what to do if something goes wrong.

We ship worldwide. Shipping is free on every order over $39; below that it is a flat $7.99.

Orders are processed within 2–5 business days and usually arrive within 3–10 business days. You will receive a tracking number by email as soon as your parcel ships.

Use the tracking link in your shipping email, or enter your order number on our Track Your Order page.

Most orders arrive with nothing extra to pay. For some countries the local authority may charge a small duty on arrival; that fee is set by them, not by us. If you are unsure, email us before ordering and we will check for your country.

You can change or cancel an order within 24 hours of placing it. Email support@scentreat.com with your order number and what you would like changed. After 24 hours the order is already being packed, but you can still return it under the 100-day guarantee once it arrives.

Contact us at support@scentreat.com with your order number and a photo. We will replace it or refund you — no need to send anything back.

All major credit and debit cards, plus Shop Pay, Apple Pay and Google Pay at checkout. Every payment is processed securely by Shopify; we never see or store your card details.

OFFERS & GUARANTEE

Offers & Guarantee

Free gifts, Buy More Save More, ScentGuard and our 100-day promise.

Yes. Every diffuser comes with free gifts, added to your cart automatically. Buy 1 diffuser and you get a free 3-oil set (Lemon, Peppermint and Eucalyptus, 10 ml each) plus our 6 Ritual Collection eBooks. Buy 2 and you get 3 more oils, 6 in total (our Fresh Start Ritual set), and the 6 eBooks. The Pillar diffuser has its own gifts: 6 eBooks and 6 oils, 8 more oils with 2 Pillars, and a CalmRide car diffuser with 3.

Mix and match any single oils and the price drops automatically at checkout: 1 oil is $14.99, 2 oils are $12.99 each (save $4), 3 are $11.99 each (save $9), and 4 or more are $9.99 each: any 4 for $39.99 (save $19.97), which also ships free. Every oil order also gets the 6 Ritual Collection eBooks free. The free gift oils that come with a diffuser do not count toward the tiers.

ScentGuard is optional cover ($3.99 for oil orders, $5.99 for orders with a diffuser) that protects your order if it arrives damaged or broken in transit — including when the outer box looks fine but something inside is cracked. Just email us photos taken when you open the parcel, with your order number, and we ship a replacement right away. You can switch ScentGuard off in the cart before checkout.

Yes. Every order is backed by our 100-day satisfaction guarantee. If you are not happy for any reason, reach out within 100 days and we will arrange a refund or exchange.

Absolutely. Follow us on Instagram, Facebook and Pinterest for mom hacks, safe-oil tips and a supportive community.

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