Shipping policy
We’re committed to delivering your order quickly, safely, and with full transparency. Please review our shipping details below:
🚚 Order Processing & Tracking
- Orders are processed within 2–5 business days.
- Once your order ships, you’ll receive a tracking number by email so you can follow your delivery in real time.
🌍 Worldwide Shipping
- We offer worldwide shipping from our fulfillment center.
- Estimated delivery times: Usually 7–15 business days depending on location and customs processing
💸 30-Day Shipping Refund Guarantee
- If your order is lost or significantly delayed (based on courier tracking), you're eligible for a full refund under our Shipping Guarantee.
- Please contact us within 30 days of your order date with your order number and tracking information to begin the refund process.
📦 Incorrect or Unclaimed Address Orders
- Please double-check your shipping address before placing your order.
- We are not responsible for packages returned due to:
- Incorrect or incomplete addresses
- Unclaimed or refused deliveries
- If reshipping is requested, additional shipping fees will apply.
📬 Need Help?
If you have any questions about your order, shipping times, or tracking issues, reach out to us at:
Email: support@scentreat.com
We’re here and happy to help!